ABOUT ZAREL :
In 2026, Zarel proudly launches its long-awaited women’s-only brand. Renowned for its commitment to quality fabrics, Zarel stands as a symbol of consistent excellence. Zarel has become synonymous with enduring excellence. Inspired by cultural heritage, the brand is thoughtfully created for today’s women. Rooted in culture and crafted with care, the brand is made to honor and uplift women.
Zarel: Policy:
Zarel takes your privacy seriously and is committed to keeping your personal information safe and secure. This Privacy Policy explains how your data is collected and used when you visit our website, [www.zarelonline.com].
Please take a moment to read our Privacy Policy to understand how we collect, use, and protect your personal information. Your information will never be sold or redistributed..
Order Base Garments.
On order base garments on different sizes also with new article design we shall charge 30% to 50% Advance Payment from Customer.
Our Customer Order on Available Product we shall deliver on same day but in case which Articleis not available we shall ready & Prepared in 7 to 12 Days.
- To reach out to you if there is a problem with your deliveryTo be able to send text Message notifications of delivery status.
- To customize content and product recommendations based on your interests
- To collect feedback, ratings, and reviews
- To provide delivery updates via text messaging
- To ask for ratings and reviews of services or products.
- Order Base Garment we shall charges 30%
WHEN DO WE COLLECT INFORMATION?
We gather information when you browse our website, make a purchase, sign up for updates, contact us through WhatsApp +92 328 4570000).
We keep your information only as long as required to complete our services or meet legal obligations, after which it is removed.Customer Services.
Monday to Friday, 10am to 6pm PST.
Return and Exchange Policy:
Products purchased from Zarel Clothing can be replaced or exchanged within 7 days, subject to the following conditions:
- The product size or details do not match the description.
- The garment(s) must be unused.
- All original labels and tags must be intact.
- Claims must be made within One week.
- Customers may request an exchange within 7 days of purchase through our online website.
- Return shipping costs will be covered by the customer.
- For product exchanges, customers must contact our helpline and follow the given process.
- Exchanges based on personal liking or disliking are not permitted, as all outfits are made to order and sold on discounted or promotional offers.
- All sales are final and non-refundable.
- Orders will be considered for size exchange (in case of incorrect size delivery) only if reported in writing within 24 hours of delivery.
Faq:
Tap the WhatsApp button to move forward with checkout and fill in all necessary shipping and billing information
01.What if my order or product has an error or mismatch?
Initially, we will attempt to provide the same article, subject to availability on the website; if not available, we will proceed with another option.
02. How can I check if you’ve received my order?
In case you do not get this email, please reach out to our Customer Services team at
+92 328 4570000).
03. Delivery Agents and Shipping Charges
Our delivery agents make two attempts to deliver each parcel. Please ensure that your address, country, and area code are clearly provided when placing an order.
If delivery fails on the second attempt, the parcel will be returned. Local customers will be charged PKR 200 to PKR 600 based on the weight of the item.
04. How can I check the status of my order?
A tracking number will be shared with you to help you follow your delivery status on the courier’s website.
05. Can I place an order via phone call or messaging apps?
1. Yes, orders can be placed by phone at +92 328 4570000) as well as through messaging services. Please ensure you share the product’s article name, color, and size
2. What payment options do I have?
Cash on Delivery – Local Orders Only
Customer Services
Monday to Friday, 10am to 7pm PST.